Thank you for shopping at VOGA Clothing. We strive to provide you with the best shopping experience, and we understand that sometimes you might need to return or exchange an item. This Return Policy outlines our guidelines for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.
**1. Eligibility for Returns and Exchanges**
- You can initiate a return or exchange within 10 days from the date of purchase.
- To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags attached.
- Items marked as "Final Sale" are not eligible for returns or exchanges.
**2. How to Initiate a Return or Exchange**
To initiate a return or exchange, please follow these steps:
1. Contact our customer support at [customer support email] within 30 days of receiving your order. Provide your order number and details of the item you wish to return or exchange.
2. Our customer support team will provide you with a Return Authorization (RA) number and further instructions.
3. Pack the item securely in its original packaging, including all tags and accessories, and include the RA number on the package.
4. Ship the item to the address provided by our customer support.
**3. Return Shipping Costs**
- If the return or exchange is due to an error on our part (e.g., wrong item shipped, damaged item), we will cover the return shipping costs.
- If you are returning or exchanging an item for reasons other than our error (e.g., size exchange, change of mind), you will be responsible for the return shipping costs.
**4. Refunds and Exchanges**
- Once we receive and inspect the returned item, we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase. Please allow a few business days for the refund to reflect in your account.
- Exchanges will be processed based on availability. If the requested exchange item is not available, we will issue a refund for the returned item.
**Shipping Policy**
**1. Shipping Methods and Times**
- We offer various shipping options to ensure that your order reaches you in a timely manner. Shipping options and estimated delivery times are provided during the checkout process.
- Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions and shipping carrier delays.
**2. Order Processing**
- Orders are typically processed within 10 business days from the date of purchase.
- Once your order is processed and shipped, you will receive a confirmation email with tracking information.
**3. Shipping Costs**
- Shipping costs are calculated based on the selected shipping method, delivery location, and order value. You will see the shipping cost during the checkout process before completing your purchase.
**4. International Shipping**
- We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient.
Please feel free to contact our customer support at [customer support email] if you have any questions or concerns about our Return or Shipping Policy. Your satisfaction is important to us, and we are here to assist you in any way we can.
Last updated: 19/08/2023
