Frequently asked question
Once your order has been processed, you'll receive an order confirmation email and a WhatsApp message. Simply follow the tracking link provided in these notifications to view the up-to-date tracking information.
What makes us all so special is that not one of us is like the other. We have a SIZING CHART which will act as a guide for your individual body type when choosing your size.
The shipping process typically takes 5 to 10 days. Our dedicated team works diligently to ensure that your order is promptly processed and shipped to your doorstep
Our exchange and refund process is designed to make your shopping experience as smooth as possible. Here's how it works: For Refunds: Once we receive and inspect the returned item, we will initiate the refund process. Your refund will be issued to the original payment method used for the purchase. Please allow a few business days for the refund to reflect in your account, as this may vary depending on your payment provider. For Exchanges: Exchanges are processed based on item availability. If the item you requested for exchange is in stock, we'll promptly ship it to you. If the requested exchange item is not available, we will issue a refund for the returned item. We'll keep you informed every step of the way to make sure you get what you need. Your satisfaction is our priority, and our team is here to assist you throughout the process. If you have any further questions or need assistance with your exchange or refund, please don't hesitate to reach out to our customer support team
To cancel an order, simply log in to your account and navigate to the "Order History" section. From there, you can select the specific order you wish to cancel. Please note that cancellations can be made within 10 days of the purchase date. Additionally, a cancellation fee of Rs.150 may apply, which will be deducted from your refund, if applicable.
We offer international shipping to all Major cou. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient.
Yes, we do offer Cash on Delivery as a payment option.
The primary difference between TENCEL Modal and TENCEL Lyocell fabric lies in the type of wood from which they are derived. TENCEL Modal fibers are extracted from naturally grown beech wood, while TENCEL lyocell fibers are made from controlled and certified sourced natural raw material wood. The choice between the two depends on the specific qualities you desire in your clothing.
We prioritize sustainability by sourcing our fabrics from environmentally responsible suppliers. By emphasizing sustainability, eco-friendliness, and durability in our fabric choices, we aim to provide you with clothing that not only looks and feels great but also aligns with your values and the well-being of the planet.
To initiate a return or exchange, please do so within 10 days of purchase. The item should be in its original, unworn, and unwashed condition with all tags attached. Please note that "Final Sale" items are non-returnable. For any assistance, contact our customer support team. To initiate a return or exchange, please follow these steps: Contact our customer support at [customer support email] within 30 days of receiving your order. Provide your order number and details of the item you wish to return or exchange. Our customer support team will provide you with a Return Authorization (RA) number and further instructions. Pack the item securely in its original packaging, including all tags and accessories, and include the RA number on the package. Ship the item to the address provided by our customer support. If you have any further questions or need assistance, feel free to reach out to our customer support team.
For detailed care instructions specific to each product, please visit our Product Care Guide below the product description. We have provided comprehensive information to ensure your clothing items maintain their quality and longevity.